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Shipping
Shipping rates are for the continental United States only. Please contact us at info@secondwindpublishing.com for wholesale pricing, bulk shipping rates and shipping outside the continental US.
 
Standard shipping is 5 to 10 business days. New Releases may take a little longer depending on the date of release.

Wholesale Pricing
Please contact us at info@secondwindpublishing.com for wholesale pricing.

Email
Email response time is typically 24-48 hours. Depending on the volume of emails received at any given time, responses may be delayed beyond 48 hours but we will answer you as soon as possible. For a repsonse regarding a submission, please allow 6 to 8 weeks.

Mailing Address
Second Wind Publishing, LLC
931-B South Main Street, Box 145
Kernersville, NC 27284

Return Policy
Books in Print may be returned for a full refund less shipping costs within 15 days of delivery under the following conditions:
 
1. The book is in its original condition (new and unopened)
2. Original packing slip, invoice or receipt enclosed (keep a copy of the original receipt for your records)
 
Shipment tracking is highly recommended. We are not responsible for lost or misdelivered returns. Proof of purchase must accompany any return. This return policy applies only to items purchased through the Second Wind Publishing online bookstore.

Electronic Books
All electronic book sales are final. Electronic books may be purchased for personal use only. Any public distribution is a violation of copyrighted material laws and violators will be prosecuted.
 
All e-book sales are final. If more information is needed before making an e-book purchase, contact info@secondwindpublishing.com
 

PRIVACY POLICY

This website is maintained by Second Wind Publishing, LLC, (’SWP’) 931-B South Main Street, Box 145, Kernersville, NC . We can be reached at info@secondwindpublishing.com. This policy applies only to information collected online by SWP. This policy does not cover any such information collected by joint ventures or promotions between SWP and a third party. The purpose of this policy is to inform you of how we collect, use, disclose, manage, and store the personal information that you may provide to us online. If you do not agree with this Privacy Policy, please do not participate in SWP’s online services that require you to provide personal information. Your participation on this site indicates your acceptance of this Privacy Policy.

Our Site is Designed for U.S. Residents
Our site is designed for and targeted to U.S. audiences. This site is governed by and operated in accordance with the laws of the United States. By using this site and/or providing us with your personal information, you waive any claims that may arise under the laws of other countries or territories located outside of the United States.

Collection and Use of Personal Information
We may collect or have access to certain information from you. This information includes, but is not limited to your first and last name, mailing address, email address, telephone number, date of birth and credit card information.

SWP uses this personal information to:
     1. Send newsletters and email alerts you subscribe to,
     2. Process your online orders,
     3. Inform you of SWP and SWP author promotions,
     4. Fulfill contest and sweepstakes.

SWP may share your information under the following conditions:
     1. In compliance with court orders or subpoenas,
     2. During legal investigations of suspected illegal activities, fraud or violations of our Terms of Use Policy,
     3. Third party providers contracted by SWP to perform business related functions - example: processing payments and fulfilling orders,
     4. Third party business affiliates for operational and marketing purposes.

Unsolicited Information Posted to Public Areas
SWP has no privacy obligations for unsolicited information provided through this site or through bulletin boards, forums, blogs, author profiles, social media or other public areas. Unsolicited information, including ideas for new books, shall be considered non-confidential and we shall be free to reproduce, use, disclose, and distribute this information to others without limitation or attribution. Any unsolicited personal information you provide in public arenas will be displayed for others to see and thus will not be private. We are not responsible for what other parties do with any information you choose to make available in public areas. It is strongly advised that you exercise great care in determining what information you choose to make publicly available.

Opting In and Opting Out Options
You have the right to opt in or out of receiving promotional communications from SWP. If you choose to opt out of promotional communications from SWP, we will continue to send service-related emails - example: confirmations for book orders.

Personal Information Security
SWP employs industry standard security measures to protect your personal information. Our online bookstore uses Secure Socket Layer (SSL) encryption during check-out. SWP uses your credit card information only for your purchase with us.
 
While we protect personal information through various security methods, please understand that no data transmissions through the Internet can be guaranteed one hundred percent secure. SWP cannot ensure or warrant the security of information you transmit to us. With this understanding, you acknowledge and agree that your transmissions through this site are at your own risk.

Use of Statistical Personal Information
Without disclosing individual user information, SWP may use your personal information for statistical, demographic, and traffic pattern analysis for marketing and development purposes.

Information from Children
SWP vigorously protects the personal information from children under the age of thirteen. We comply with the Children’s Online Privacy Protection Act (COPPA) and will not knowingly collect, retain or disclose such personal information except as permitted by COPPA. Any questions concerning our privacy practices with respect to children, please email us at info@secondwindpublishing.com.

Third-party Web Site Links
Links provided by SWP to third-party web sites are governed by the privacy policies of such web sites. We do not control and are not responsible for information you may provide to third-party web sites.

Online Privacy Policy Changes
Any changes made to our online privacy policy will be effective when posted on our site without advance notice. Please review our online privacy policy each time you visit our site.

TERMS OF USE

This web site is maintained by Second Wind Publishing, LLC, 931-B South Main Street, Box 145, Kernersville, NC . We can be reached at info@secondwindpublishing.com. If you do not agree with Terms of Use Policy, please do not use this site. Your participation on this site indicates your acceptance of our Terms of Use Policy. SWP reserves the right to change this policy at any time without prior notice.

Age of SWP Web Site User
You must be 13 years of age or older to use this site. By registering or submitting personal information, you warrant that you are 13 years of age or older. If we suspect that you are under 13 years of age, your account will be terminated without warning.

Use of Material on SWP Web Site
All content appearing on this web site is the property of SWP and is protected by US and foreign copyright and trademark laws. Protected content includes text, images, video, computer code and software, and is for your non-commercial, personal use only. It is a violation of copyright and trademark laws to copy these materials for any purpose other than your personal use. You may not reproduce, duplicate, distribute or modify any materials available on this site without written permission from SWP. Misuse of the SWP trademarks or any information on this site is a violation of copyright and trademark laws.

Limitation of Liability
SWP is not liable for your use of this site. All information and materials on this site appear ’AS IS’ and SWP disclaims any warranties, expressed or implied. While we make every attempt to keep our site virus-free and error-free, SWP will not be held liable for any direct or indirect damages and expenses arising in connection to use of this site.

User Conduct
SWP reserves the right to screen, refuse or remove content that violates our Terms of Use and/or Privacy Policy or is otherwise objectionable or inflammatory. SWP is not responsible for materials posted on forums, blogs, social media or other public sites by users.
 
By using this site, you agree you will not publish any content that libels, defames, is obscene, pornographic, abusive, harassing, hateful, racially or ethnically offensive or threatening. You agree you will not publish any content that infringes any intellectual property right or any other rights of any entity or person, including but not limited to violating copyrights or trademarks or any content that violates any law or solicits illegal activity. You agree you will not advertise or solicits funds for services or goods. You agree you will not publish content that contains computer viruses. You agree you will not impersonate another person and will use this site only for personal, non-commercial use.

Submitted User Content License
User content you submit to this site may be used by SWP now or at a future time. You agree that you are solely responsible for the content you submit. You agree that you are the originator of the user content or that you have consent from the owner to use their material. You agree that the user content you post does not infringe on any third-party rights. When you submit user content to SWP, you grant SWP and its service providers the right to use this content as we deem fit without expectation of compensation.

Indemnity
By participating in this site, you agree to defend, indemnify, and hold SWP, its agents, and service providers harmless from any and all claims, liabilities, costs and expenses, including reasonable attorney fees, related to any violation of these Terms of Use by you or arising out of your use of this site. This agreement includes, but is not limited to your use of this site and any content you submit on this site.

Third Party Links
SWP contains links to third party web sites. SWP is not responsible or liable for content, services, products or practices provided on these web sites. Our Terms of Use Policy applies solely to this web site.

Our Site is Designed for U.S. Residents
Our site is designed for and targeted to U.S. audiences. This site is governed by and operated in accordance with the laws of the United States. By using this site and/or providing us with your personal information, you waive any claims that may arise under the laws of other countries or territories located outside of the United States.

Copyright Infringement
Any materials or information that violates the copyrights of a person or entity is prohibited by SWP. Please provide the following information if you have reason to believe your work has been made available on our site in a manner that constitutes copyright infringement:

1. The description of copyrighted work,
2. The location on this web site where you claim infringement of copyrighted work,
3. Your address, telephone number, and email address;
4. A statement by you that you are the copyright or intellectual property owner of the copyrighted work.

You may send this information to info@secondwindpublishing.com or by mail to Second Wind Publishing, LLC, 931-B South Main Street, Box 145, Kernersville, NC.

SWP will remove infringed material upon receipt of proper notification in conformance with United States copyright laws. False claims of infringement are met with strict penalties under United States law.

Termination of Use; Repeat Infringer
SWP has the right to terminate your access to our site if we determine you are a repeat infringer. If you have been notified more than once of activity in violation of Terms of Use and/or Privacy Policies or if user content from you has been removed more than twice, you will be deemed a repeat infringer and access to our site will be blocked.

LAST UPDATED: April 15, 2012